HARRISBURG – A new phase of a customer service improvement initiative for unemployment compensation begins today. About 230 new customer service representatives will answer incoming calls to the Unemployment Compensation Service Center, while existing staff will shift to exclusively work on resolving outstanding claim issues. The state Labor Department says the additional staff will allow for individuals receiving unemployment benefits to more easily reach a customer service representative by phone, while also increasing the speed at which staff members can resolve claim issues. It’s part of a transition from a 40-year-old mainframe system to an easier-to-use modern computer system in June.