HARRISBURG – The PA Public Utility Commission has initiated an investigation into the circumstances surrounding unusually high bills recently received by customers served by PPL Electric Utilities, along with the accuracy and integrity of PPL’s billing practices. The matter has been referred to the PUC’s independent Bureau of Investigation and Enforcement which enforces the state public utility code and PUC regulations. In addition to the investigation, the Commission encourages consumers to contact PPL with concerns about the size and accuracy of their bills, and work with the utility to explore options for corrected bills, payment options, and financial assistance options. Consumers who do not believe that PPL has addressed their issues or believe that the utility has not responded appropriately to their situation, should contact the PUC’s Bureau of Consumer Services by calling 1-800-692-7380.
